FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 8 Sept 202539
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 8 Sept 2025377
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 8 Sept 2025352
- How do I change my login password?Published on 22 Aug 2023Updated on 8 Sept 202518,288
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 8 Sept 2025329
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 8 Sept 202527,825
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 8 Sept 20255,333
- Passkey FAQPublished on 19 Mar 2025Updated on 11 Sept 202570
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025293
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202521,966
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 Sept 20251,429
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 Sept 2025438
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 4 Sept 20259
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202539
- How do I close my account? (app)Published on 22 Aug 2023Updated on 8 Sept 2025842
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